DSP Disabled Students Program UCSB Home
2120 Student Resource Building, Santa Barbara, CA 93106-3070 Phone 805-893-2668 Fax 805-893-7127

What Services Can I Receive?

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Reading Services

Reading services are provided to students with permanent or temporary disabilities who provide appropriate documentation and meet the eligibility requirements. The process for acquiring readers follows:

You will first need to meet with your specialist who will determine what types of reading services would be most helpful to you. If you are eligible for RFBD Services, your specialist will assist you in completing the application. and then introduce you to our Adaptive Technology Specialist (Mark Grosch) who will explain online book ordering procedure. If you qualify to receive electronic textbooks, the Adaptive Technology Specialist will explain the process for acquiring them.

If it is decided that you qualify for readers, fill out a "Reading Contract" and "Recording Sheet," attach the class syllabus and give to the front desk receptionist. Then contact the Adaptive Technology Specialist for a tape recorder loan. You are responsible to provide your own tapes and to label them. After DSP hires a reader, the reader will phone you. It is your responsibility to work out exchanging tapes, books, and equipment. You may use the DSP office as a drop-off and pick-up location.

If you have problems with a Reader, it is your responsibility to phone the Reader and explain the situation. If the problems continue, report the situation to a DSP Staff member immediately.


Note taking is available to students with permanent or temporary disabilities who provide appropriate documentation and meet the eligibility requirements. Please note: You must be approved for this service by your DSP Specialist. Notes may be requested by logging into the DSP System using your UCSB NetID and password. Full instructions are located in our manuals which can be obtained at the DSP office or downloaded from our website.

Test Taking Accommodations

Test accommodations are available to students with permanent or temporary disabilities who provide appropriate documentation and meet the eligibility requirements. Please note: You must be approved for this service by your DSP Specialist. Instructor Letters and Proctor Requests must be submitted via our DSP System using your UCSB NetID and password. Full instructions are located in our manuals which can be obtained at the DSP office or downloaded from our website.

Registration Assistance

When you are approved to receive services from Disabled Students Program as a permanently disabled student, you will automatically be given priority registration, which should become available to you the following quarter after you register with our program.

Deaf Student Services


Effective 10/1/06

  • The University of California, Santa Barbara (UCSB) is committed to ensuring that students who are deaf or hard-of-hearing are provided equal access to programming. The Disabled Students Program (DSP) is the central location on campus for arranging academic support services for disabled students. DSP provides FM systems, note taking, and sign language interpreting services for regularly enrolled deaf and hard-of-hearing students.

    DSP provides services that are academically related only. Academic requests include: lectures, discussion sections, labs, and meetings with professors, TA’s or academic advisors. DSP coordinates all other student requests for the campus community and recharges appropriate departments.

    These guidelines explain the type of auxiliary services, aids and accommodations available and the procedures for requesting services. These policies and procedures are an effort to minimize administrative difficulties and to assure students are provided with appropriate services. If you have any questions, desire clarification or wish to comment on this policy, please contact Claudia Nicastro Batty, Deaf Services Coordinator (DSC) at 893-8897 or Claudia.Batty@sa.ucsb.edu

    In order to ensure that our services operate as smoothly as possible, you are expected to observe the following:

  • Prior to registering for courses, each deaf student who is requesting communication services must submit complete and current disability documentation to determine eligibility for services. Documentation required includes the following: Audiogram results aided and unaided within the past year prior to requesting services accompanied by a report written by an Ear, Nose and Throat (ENT) Physician, General Physician or Audiologist.

    Once eligibility for services are determined the student meets with the DSC, Claudia Batty to discuss scheduling for a supplemental orientation on how to access services. Priority registration will be available for all subsequent quarters. It is advisable that students meet with the DSC subsequent quarters to discuss scheduling. Students may register for classes on-line using GOLD or may meet with the DSC for assistance with registration. Immediately following registration, students are expected to submit their class schedule with their request for communication services to the DSC. If changes are made to students’ schedules the DSP office shall be informed immediately to cancel or add services upon the student’s request. The DSP office is open Monday through Friday from 9 AM – noon and 1 PM - 4 PM.

    Students may request services by submitting the appropriate request form available on-line under Service Request Forms (http://dsp.sa.ucsb.edu/Forms/pdf/interpreter.pdf). When completing the on-line form, please submit the completed form as an attached PDF document to commrequests@sa.ucsb.edu. It is the student's responsibility to ensure that all information on the form is accurate and complete. This includes course number; course or event title, indication of lecture, discussion, lab, meeting etc., begin and end dates, days, times, room number, professors', speakers’ names and hosting department, if available. Please include only one event on each Service Request Form. The same event with multiple and/or reoccurring dates may be submitted on one form.

    Requests for services for assignments occurring on a one-time or limited basis are asked to be made a minimum of 72 hours in advance. DSP understands this is not always feasible and will make every effort to secure the communication service requested by the student within a shorter timeframe. In the event that the requested service is not available, the DSC will make every effort to arrange for reasonable, alternative accommodations. Requests for all assignments are made through DSP only and are not arranged by the service provider.

  • Sign Language Interpreting Services -Manuel Code of English (MCE) -Pidgin Sign English (PSE) -American Sign Language (ASL)

    Assisstive Listening Devices (ALD’s) can be loaned out by DSP by emailing Mark Grosch. Classrooms equipped with infrared systems include the following: Bren 1414, Broida 1610, Buchanan 1910, 1920, 1930, 1940, Campbell Hall, Chem 1179, E-Hall, Eng 1104, Girvetz 1004, Harold Frank Hall 1104, HSSB 1173 and 1174, IV Theatre I and II, Life Sciences Building 1001, Lotte Lehman Concert Hall, MSI and Theatre and Dance 1701

  • Students complete a note taking request form available on-line. Note takers make copies of class notes within 24 hours following the class and place them in the students DSP mail slot or upload them to the digital mailbox on the notetaking assignment page. If students are picking up notes in the DSP office they must be picked up minimally once per week. For additional information refer to DSP Student Guidelines.

    The communication services identified above are not mutually exclusive. Where necessary, for effective communication, and based upon an individualized assessment of the student's needs and circumstances, these communication services will be provided in combination. In determining what communication services are necessary, DSP gives primary consideration to the student's requests. Students are encouraged to promptly report any difficulties that may arise with their services to DSP. The office will investigate the reported complaint and take appropriate steps necessary to resolve the problem. Students who are unsatisfied with the resolution may seek assistance through DSP’s internal and/or campus-wide grievance procedures. Information in also available on the DSP web site: www.sa.ucsb.edu/dsp

    With the permission of the student, the DSC will send a letter to professors and instructors of classes in which the student is enrolled. The letter notifies the instructors that a deaf or hard-of-hearing student is in the class and of the student's accommodation needs. A brochure addressing how to work with a sign language interpreter, and deaf or hard-of-hearing student is also sent to instructors. The closed and open captioning needs of the student with regard to videos and movies are also identified in the brochure.

  • If a scheduled auxiliary service provider cannot show up for his/her assignment (e.g., calls in sick), the DSC will try to arrange for a substitute provider to cover the assignment. The DSC will first attempt to secure the services of the same type of provider from among staff. If none is available, the DSC will attempt to secure the services of a substitute provider from outside agencies. If the same type of communication service normally assigned is not available either through the DSC's staff or through outside agencies, the DSC will attempt to secure the services of an alternative type of service provider.

    In cases where no substitutes are available for a particular assignment, the DSC will notify the student via e-mail. The student will have class notes provided by their note taker. Upon a students request, DSP will loan tape recorders for use in class. Recorders can be obtained by emailing commrequests@sa.ucsb.edu or from the DSP office. A DSP staff member will demonstrate how to use tape recorders or ALD’s to students who check them out. The audio tape will then be signed by an interpreter.

  • DSP asks that students promptly, minimally 72 hours in advance or three business days) notify the DSP office of any changes in their schedule for which services have been established. This includes, but is not limited to: course schedule, cancellations (including exams in which you do not need services), changes in assignment location, time changes, late arrival or leaving class early. This allows the DSC to reassign staff and free-lance providers as needed. We understand that there will be times when it is not possible to provide a 72 hour advance notice. In such circumstances, please contact commrequests@sa.ucsb.edu as soon as you know of any adjustment in your schedule. If you do not attend a class for which interpreting services were scheduled and you do not provide advance notice of the cancellation, we request that you contact the DSC as soon as possible to confirm that you continue to need the services for that class.

  • If notice of the student's anticipated tardiness is received by the DSC, the regularly assigned service provider will stay at the class for as long as the student has indicated he/she will be late. We recognize that there may be instances in which, due to unavoidable circumstances, a student may not be able to provide advance notice of being late for class. If no advance notice of lateness is provided, service providers remain at the assignment site for 15 minutes after the start of class for a one-hour class, 20 minutes for two hour classes, and 30 minutes for class three hours in duration and longer.

    In cases in which the student has failed to provide advance notice of lateness and does not show up for class within the time outlined above, service providers are instructed to return to the DSP office or to another assignment. Students who arrive at class after the service provider has left are requested to contact the DSC. The DSC will determine the appropriate course of action.

Educational Testing Referrals

Psycho-educational testing that is required to receive services for a learning disability or AD/HD can be obtained from several local service providers. A list of these providers may be obtained from any disabilities specialist in our office.

If you have never been tested for a Learning Disability or Attention Deficit Disorder, prior to undertaking extensive testing, we strongly recommend you make an appointment with the appropriate specialist in the DSP office.

AD/HD - David Dunlop

LD - Claudia Batty

Community referrals for disability diagnoses can also be obtained through the Disabled Students Program. The Disabled Students Program maintains a list of community referrals covered by USHIP and GSHIP insurance and referrals who offer UCSB students a discounted rate for assessments.

For students obtaining a referral for testing from DSP, the insurance deductible is waived for educational testing. Testing is covered at an 80% benefit. Students will be referred to Student Health Service to meet with an insurance advisor for more specific information. Students will need to meet their deductible for any other health services.